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Latest Articles

Jeena Sharma 1
Gen Z is over credit cards as debit cards and BNPL gain traction: survey

If there’s one thing that we’ve learned over the past few years, it’s that the economy is unpredictable and nearly every average American has had a tough time in some respect at some point.

Bryan Wassel
As long wait times persist, customers embrace AI for speedier service

Three-quarters of consumers say they will stop buying products or services as a result of repeated communications issues — and nearly half will do so after one or two poor experiences, according to a survey of 7,000 consumers in 17 global markets released in February by telecommunications provider Vonage.

Alex Vuocolo
Fierce competition forces retailers to consider alternatives to price increases

“The moment prices start rising a significant proportion of that is going to be passed onto the consumer,” Mark Matthews, executive director of research at NRF, told Retail Brew. “These retailers have a responsibility to their shareholders to maintain profitability, and I don’t think anybody can expect them to start turning their margins negative.”

Ericka Podesta Mc Coy
How Retailers can Find Balance When Consumers are Polarized on Social Issues

In today’s polarized landscape, companies face complex decisions when it comes to taking a stance on social values. When brands like Target and Amazon announced they would deprioritize company DEI efforts, social media erupted with boycott threats and planned blackouts.