Returns are pressuring any retailer that sells online, and Amazon dominates that space, on pace to control half of all U.S. e-commerce in a couple of years.
Retailers, designers, manufacturers: You know the issues you face. Nobody wants to go to the mall anymore. At least not to shop. Not to face a black-suited security contingent hovering at the entrance, scrutinizing each one as s/he attempts to come in to spend money.
Retailers are aware that the environmental impact of packaging is weighing on consumers' minds. But, it's not just about getting rid of plastic.