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Latest Articles

Nicole Silberstein
Consumers Love AI Search and In-Store Shopping — and Retailers Need to Deliver Both

​Consumers have always done the bulk of their shopping in stores, and the latest Future Consumer Index from EY shows that that hasn’t changed — offline spend continues to capture 77% of retail sales. But a preference for in-store shopping doesn’t mean consumers are averse to using the latest technology: among this same set of consumers

Jorge Aguilar
The new rules of retail: Shape a better future. Win real growth.

In a market defined by volatility, cost pressure and cautious consumers, most retailers are investing – in tech, in channels, in optimization. But growth? Growth remains elusive.

Brian Delp
Shipping Logistics at a Crossroads

Retail’s logistics playbook is being rewritten. Again. Union Pacific’s proposed $85 billion acquisition of Norfolk Southern may seem like a rail-specific development, but it’s part of a larger pattern industry leaders can’t afford to ignore. It is yet another major adaptation for a supply-chain system already under pressure.

Sarah Holbrook
Companion AI Is Your Direct Line to Gen Alpha

​Retail needs a new language: Gen Alpha is already fluent in AI. We are previewing a future of how AI companions will change how retailers remain relevant with next gen customers. All techno-socio-cultural changes swirling around us eventually show up in retail.