Retail Services

Overview

Capital Computer Group and NCR have formed a powerful partnership to provide consultation, integration, and support services to help retailers navigate through the changing retail ecosystem. With NCR's 138-year history and nationwide talent of field engineers, combined with Capital Computer Group's 30-year commitment as a NCR business partner, retailers can rely on their expertise to implement winning strategies and optimize store operations. By embracing unified commerce and creating engaging experiences, retailers can transform their retail experience with the help of Capital Computer Group and NCR. Learn more about this innovative approach and take the first step towards revolutionizing your retail experience today.

Retail Hardware Maintenance

Are you tired of dealing with multiple service providers and the unpredictable costs that come with it? Look no further than NCR Capital Computer Group. Our cutting-edge technology allows us to predictively manage your hardware, reducing downtime and keeping your business running smoothly. With our global hardware support, you can count on us to meet your unique business needs. Don't let IT headaches hold you back - streamline your retail IT infrastructure with NCR Capital Computer Group.

Total Store Services

Suffering from multi-vendor migraines? NCR & Capital Computer Group can help alleviate that pain with Total Store Services.

Are you tired of managing your retail technology from multiple vendors? NCR Capital Computer Group have come up with a solution that can ease your burden. The Total Store solution is a one-stop-shop for all your retail IT needs. With our deep industry expertise and experience in managing multi-vendor solutions, we can effectively manage your IT estate and improve your service costs and solution availability. Our extensive global resources make us the perfect partner to optimize your time and return on investment. With over 300 vendors already benefiting from our services, why not join them and discover the power of one with NCR Capital Computer Group?

Features and Benefits

Multi-vendor support includes these vendors:

• IBM®, Micros®, Fujitsu® and Wincor Nixdorf® POS and peripherals
• Symbol® scanners
• Diebold®, Wincor Nixdorf and Triton® ATMs
• Dell®, HP®, Lenovo® and IBM servers and PCs
• Lexmark®, Epson®, HP, Wincor Nixdorf and IBM printers
• Networking equipment from leading vendors

Optimal maintenance integration:

• Single point of contact for maintenance service drives cost reductions and improved operational efficiency
• 24 x 7 global coverage with cost-effective service options
• Incident management from call inception through service completion
• Detailed account analysis to optimize equipment performance

Retail On Site Maintenance Hardware Services

Your stores are busy, and your checkout devices can sometimes take a beating. No worries, when your devices are down, NCR & Capital Computer Group has coverage to get them back up and running when you require.

At NCR Capital Computer Group, we understand the importance of having your IT solutions running optimally to ensure that your customers receive the best service possible. Our premium hardware maintenance support provides a variety of onsite service options tailored to meet your specific service level requirements. Our state-of-the-art remote monitoring and management tools allow us to diagnose and resolve problems faster, minimizing downtime. When onsite support is required, our certified technicians are dispatched with the appropriate expertise and the right parts to ensure a fix on the first visit. Trust NCR Capital Computer Group for all your retail hardware maintenance needs.

Features and Benefits

NCR Onsite Hardware Maintenance Services

We are excited to offer our customers access to a comprehensive system support service that is tailored to meet the unique needs of their retail IT systems. With a worldwide network of experts and cutting-edge technology, our service provides unparalleled support and peace of mind. Our team has over 125 years of combined experience in the industry, ensuring that we have the knowledge and expertise to handle any issue that may arise. Whether you need help with software updates, hardware repairs, or system optimization, we are here to help. Trust us to provide you with the best possible retail IT support services available.

Maintenance Made Simple

• Our global service network of over 13,000 NCR-badged consultants and technical support experts.
• We serve more than 110 countries to make sure you receive consistent, high-quality support when and where you need it.
• NCR @ Your Service provides you with 24/7 access to search knowledge bases for problem solutions and resolve known issues quickly, without further assistance.

The Power of One Provider

Tired of managing multiple service providers for your IT support needs? Look no further than NCR. Not only do we provide top-notch support for our retail solutions, but we also offer a broad spectrum of multi-vendor products. With NCR as your single point of contact, you can trust that all your IT needs will be taken care of efficiently and effectively. Say goodbye to the hassle of juggling multiple vendors and hello to simplified IT support with NCR.

Retail Depot Services

NCR Retail Hardware Maintenance Services. Retail depot maintenance service for POS and Self-Service checkout. Minimize store interruptions.

Features and Benefits

NCR Depot Maintenance Services for Retail

• Focus on Your Business
• Minimize downtime
• Less Disruption to your store
• Multiple Coverage Options to fit your needs
• Whether you need a response the same day, the next day, or longer NCR depot services provides a program to fit your business
• Reduce Inventory Management
• No seed stock investment necessary
• NCR will manage and plan for your spares