Retail Services

Overview

Transform your retail experience, but don’t go it alone. An experienced retail service provider can help you to navigate through this change and implement strategies built to win. Capital Computer Group has joined forces with NCR to bring the best team to service and maintain your organizations POS Hardware needs. With NCR’s 138-year history, and nationwide talent of Field Engineers, coupled with Capital Computer Group's 29 year commitment as a NCR Business Partner, it is a powerful partnership.

Learn more about our innovative approach to providing the consultation, integration and support services required to embrace a changing retail ecosystem supporting unified commerce and more engaging experiences all while optimizing store operations.

Retail Hardware Maintenance

Manage your retail IT infrastructure with predictable and controllable costs. Eliminate the cost of multiple service providers, scale support quickly and easily, take advantage of state-of-the-art technology to predictively manage your hardware and decrease downtime. Count on NCR & Capital Computer Group to provide the global hardware support you require to meet your unique business needs.

Total Store Services

Suffering from multi-vendor migraines? NCR & Capital Computer Group can help alleviate that pain with Total Store Services.

Managing retail technology from a variety of vendors can be overwhelming. NCR & Capital Computer Group provides the one point of contact relief retailers are seeking by leveraging our deep industry expertise and multi-vendor experience to effectively manage your multi-vendor solutions. Discover the power of one and improve your service costs and solution availability with NCR & Capital Computer Group.

The Total Store solution optimizes your time and return on investment by leveraging NCR’s & Capital Computer Group extensive global resources and experience to manage your retail IT estate. NCR provides retail IT support and services for over 300 vendors.

Features and Benefits

Multi-vendor support includes these vendors:

• IBM®, Micros®, Fujitsu® and Wincor Nixdorf® POS and peripherals
• Symbol® scanners
• Diebold®, Wincor Nixdorf and Triton® ATMs
• Dell®, HP®, Lenovo® and IBM servers and PCs
• Lexmark®, Epson®, HP, Wincor Nixdorf and IBM printers
• Networking equipment from leading vendors

Optimal maintenance integration:

• Single point of contact for maintenance service drives cost reductions and improved operational efficiency
• 24 x 7 global coverage with cost-effective service options
• Incident management from call inception through service completion
• Detailed account analysis to optimize equipment performance

Retail On Site Maintenance Hardware Services

Your stores are busy, and your checkout devices can sometimes take a beating. No worries, when your devices are down, NCR & Capital Computer Group has coverage to get them back up and running when you require.

Your customers expect that when your doors are open you are eagerly awaiting their arrival and can service all their needs. Having premium hardware maintenance support is imperative to ensure that your IT solutions are running optimally.

NCR & Capital Computer Group offers a variety of onsite retail hardware maintenance service options to meet your service level requirements. Leveraging remote monitoring and management tools that provide detailed information to diagnose and resolve problems faster. When onsite support is required, a technician is dispatched with the appropriate expertise and the right parts to fix the problem the first time.

Features and Benefits

NCR Onsite Hardware Maintenance Services

Providing you with access to comprehensive system support that is customized to meet your retail IT support needs. The service offers customers access to a worldwide network of people and technology, providing high quality service and support with 125 years of in-depth expertise.

Maintenance Made Simple

• Our global service network of over 13,000 NCR-badged consultants and technical support experts.
• We serve more than 110 countries to make sure you receive consistent, high-quality support when and where you need it.
• NCR @ Your Service provides you with 24/7 access to search knowledge bases for problem solutions and resolve known issues quickly, without further assistance.

The Power of One Provider

NCR not only supports our retail solutions but also maintains a broad spectrum of multi-vendor products. Giving you a single point of contact for IT support and eliminating the time and effort needed to manage multiple service providers.

Retail Depot Services

NCR Retail Hardware Maintenance Services. Retail depot maintenance service for POS and Self-Service checkout. Minimize store interruptions.

Features and Benefits

NCR Depot Maintenance Services for Retail

• Focus on Your Business
• Minimize downtime
• Less Disruption to your store
• Multiple Coverage Options to fit your needs
• Whether you need a response the same day, the next day, or longer NCR depot services provides a program to fit your business
• Reduce Inventory Management
• No seed stock investment necessary
• NCR will manage and plan for your spares